FAQ

After signing up in our shop, you will receive an email with a link to create an account. You can then manage your subscription and account details on your phone through our app (Soundwise; iOS: app here or Android: app here - these links only work from your phone).

You can also use our web app on a computer or other internet browser by logging in here.

How do I log in to my account?

You can manage your subscription and account details by logging in here. (First time setup is sent via an email - search "Ai Read to Me" and check spam folders.)

Once logged in, go to your specific soundcast and/or your account to view and adjust your subscription.

On the app, you can manage your subscription by tapping on the three bars in the upper left corner, and then going to "Subscriptions."

If you signed up via a free trial, you will be charged once the trial period is over; however, you can cancel at any time.

If you have any issues with your subscription, please contact support@mysoundwise.com.

How can I manage or cancel my subscription?

Sleep stories are designed for relaxation and sleep, featuring a single narrator with a calm, soothing voice and a slower pace. They are designed to help you unwind, and we also offer versions with music and rain sounds. In our store, they have "Sleep Story" in the title.

Full-cast audiobooks, are immersive readings where each character has a different voice, bringing stories to life in a dynamic way. These are ideal for an engaging listening experience rather than sleep-focused relaxation. In our store, they have "Full Cast" in the title.

What is the difference between sleep stories and full cast audiobooks?

We offer a collection called the Sleep Stories Bedtime Collection. This is a playlist of our sleep story excerpts, in one collection/playlist. This includes our full collection of bedtime stories, which some listeners may be familiar with from our podcast series.

Where can I find short sleep stories like on your podcasts?

Yes. Tap on the download icon next to an audio track will download the track to your phone. Simply download a track when you have internet access and you can listen to it anywhere you go.

Please note, this feature is exclusive to our app.

Can I download audiobooks or sleep stories for offline listening?

Is there an Ai Read To Me app? Where can I download it?

Yes. After signing up in our shop, you will receive an email with a link the Soundwise app, as well as a personalized link to create an account. You can also download them via these links from your phone: iOS: app here or Android: app here).

Alternatively, you can also use our web app on a computer or other internet browser by logging in here.

You can access your account from multiple devices, so feel free to use a computer, tablet, and/or phone as you wish.

How do I access Ai Read To Me on my phone, tablet, or computer?

After signing up in our shop, you will receive an email with a link the Soundwise app, as well as a personalized link to create an account. You can also download the app via these links from your phone or mobile device: iOS: app here or Android: app here).

Alternatively, you can also use our web app on a computer or other internet browser by logging in here.

You can access your account from multiple devices, so feel free to use a computer, tablet, and/or phone as you wish.

If you are having trouble accessing your account, go to the login page here. Click the "Forgot Password?" link and follow the instructions.

(NOTE: First time setup is sent via an email - search "Ai Read to Me" and check spam folders.)

If you need further assistance with your subscription, please contact support@mysoundwise.com.

I’m having trouble logging in — how can I reset my password?

If your question is not answered here and you need further assistance with your subscription, please contact support@mysoundwise.com.

How do I contact customer support if I need help?

Due to the "instant access" nature of our memberships and audiobooks, we are unfortunately unable to offer refunds on our memberships and audiobook purchases. We apologize for any inconvenience.

Our memberships can also be cancelled at any time - see here.

However, if you have any technical issues or otherwise have difficulty accessing your subscription, please contact support@mysoundwise.com.

Do you offer refunds?

Yes! We regularly review our listener requests. Please click here to request a book let us know what you'd most like to see next.

Can I request a specific book or story to be added?